#HANDSHAKER MOBILE PHONE APPLICATION ANDROID#

If Battery optimisation is enabled on your Android device.

If Location permissions are not enabled for Android.Р”Вisable Battery optimisation for COVIDSafe to work.'.

Turn on Bluetooth for COVIDSafe to work.'Р”Р„llow Location permissions for Bluetooth to work.'

If your device is not connected to the internet.

Open the app and check your internet connection or mobile data.'

If you are not running the latest version of COVIDSafe.

#HANDSHAKER MOBILE PHONE APPLICATION UPDATE#

If a new version update for COVIDSafe is available.Update your app to access the latest improvements.' Read the privacy policyР’В for information on diagnostic information collected by the app. You will also receive a reminder to update the app when a new version is available. The notifications will guide you through a simple troubleshooting process to resolve technical issues. The notification will vary depending on the issue you need to fix. The notifications make sure your app is working effectively and help you address technical issues, quickly and easily.

#HANDSHAKER MOBILE PHONE APPLICATION HOW TO#

When COVIDSafe is not active, you will receive a notification on how to make it active again. If youРІР‚в„ўve been exposed to the coronavirus by someone youРІР‚в„ўve been in close contact with, state or territory health officials will be able to contact you quickly so you can get the support you need. If you test positive for coronavirus, you can consent for your close contact information to be used by state or territory health officials to contact people who may have been exposed. COVIDSafe does NOT store or use location data.Р”Р‡or Android, you must turn OFF or disable battery optimisation. Enabling location on iOS devices ensures that Bluetooth will work effectively for the app.

#HANDSHAKER MOBILE PHONE APPLICATION FOR ANDROID#

This is a Google requirement for Android devices that use Bluetooth. Enable Location servicesР”В¬OVIDSafe works best when location services are enabled.

You must turn your Bluetooth ON for COVIDSafe to work. If the app home screen shows РІР‚ВCOVIDSafe is not activeРІР‚в„ў, you will see instructions in the app on how to set up the right permissions and settings to make it active again. Update your app to the latest version through the Google Play Store or Apple Store.Restart your phone and open the app again.Open Background App Refresh for iOS and turn off other apps you are not using regularly.To keep COVIDSafe active, open the app when you go out, to check that COVIDSafe is active.Try these tips to improve the performance of COVIDSafe on your phone: phone functioning memory is low (requires phone restart).you have not interacted with your phone for a long time.you may have inadvertently closed the app.The performance of COVIDSafe is affected when: This happens even if COVIDSafe is not using a lot of battery. This means your phone may close some apps if you haven't used them in a while, including COVIDSafe. Mobile phones try to make your battery last longer. For instance, you may be at a crowded beach or a sports stadium. This keeps the app active when youРІР‚в„ўre in a place with many other people.

Check if the home screen shows РІР‚ВCOVIDSafe is activeРІР‚в„ў.

Confirm that COVIDSafe is active with correct settings.

Set up the right permissions and settingsР’В for COVIDSafe.

Complete registrationР’В using your chosen name, age range, postcode and mobile number.

Check if you have the latest version installed on Apple App Store or Google Play Store.

Download and installР’В the latest version of the app.

Handshaker mobile phone application